I wrote my column today about a couple of fans who e-mailed the Panthers with complaints at feedback.panthers.nfl.com and received calls back -- in one case, on the very same day -- from Panthers president Danny Morrison.
Now the Panthers aren't perfect in terms of customer service, as Morrison would readily admit. They don't call back everyone who complains -- "we miss some," Morrison says. But I think they try
On a personal note, I know of several people who have had ticket issues that magically got solved once Panthers ticket guru Phil Youtsey -- one of the nicest and most efficient guys in the Panthers' organization -- found out about it.
And on the downside, one of my nephews, when he was about 2 years old, fell asleep on an extremely hot afternoon at the stadium. His mother took his shirt off because it was so hot.
He slept peacefully on his mother's shoulder until -- you may have guessed it -- an overzealous security guard decided to enforce owner Jerry Richardson's "shirts must always be worn inside the stadium" rule. The 2-year-old kid had to put his shirt back on, which of course woke him up, which of course made him mad, which of course ruined the next 30 minutes or so for everyone in that particular group.
When you're dealing with 50,000-70,000 people every home game, you're going to have some incidents like that. It was unfortunate and silly, but I think in general, at least the Panthers are trying (although I'll take back anything good I say about them in this column if they are dumb enough to raise ticket prices again after this lost season).
If you have any complaints or compliments about the Panthers' customer service, please leave them below in the comments section.
6 months ago